Sensemaking Practices in the Everyday Work of AI/ML Software Engineering

This paper considers sensemaking as it relates to everyday software engineering (SE) work practices and draws on a multi-year ethnographic study of SE projects at a large, global technology company building digital services infused with artificial intelligence (AI) and machine learning (ML) capabilities. Our findings highlight the breadth of sensemaking practices in AI/ML projects, noting developers' efforts to make sense of AI/ML environments (e.g., algorithms/methods and libraries), of AI/ML model ecosystems (e.g., pre-trained models and "upstream"models), and of business-AI relations (e.g., how the AI/ML service relates to the domain context and business problem at hand). This paper builds on recent scholarship drawing attention to the integral role of sensemaking in everyday SE practices by empirically investigating how and in what ways AI/ML projects present software teams with emergent sensemaking requirements and opportunities

The mediating effect of psychosocial factors in the relationship between self-organizing teams and employee wellbeing : A cross-sectional observational study

Background: Several benefits of working in a self-organizing team, such as higher job satisfaction and better en-gagement to work have been demonstrated in previous studies.Objective: To examine whether those employees working in a self-organizing team have higher job satisfaction and lower turnover intentions compared to those in non-self-organized teams. Further, to test whether psycho-social factors defined by the Job Demand-Control model would function as mediators.Design: A cross-sectional survey study.Setting(s): Home care and assisted living facilities (with 24-h assistance).Participants: Licensed practical nurses (N = 377), registered nurses, therapists and managers (N = 183), and other employees (N = 31) in services for older people.Methods: A survey for employees working in services for older people and who were either in the self-organized teams or in the non-self-organized teams. Data was analyzed using linear regression and mediation analyses.Results: Those employees who worked in a self-organizing team were more satisfied with their job and had lower turnover intentions compared to those in a non-self-organizing team (mean [SD] 3.9 [1.0] vs. 3.7 [1.0], p = 0.006 and 2.2 [1.2] vs. 2.5 [1.3], p = 0.006, respectively). Moreover, job demands and job strain partially mediated the effect of self-organizing teamwork on job satisfaction (Average causal mediation effect [95%CI] 0.09 [0.02-0.15] and 0.10 [0.03-0.18], respectively), as well as on turnover intentions (Average causal mediation effect [95%CI] -0.08 [-0.15 to -0.01] and -0.20 [-0.18 to-0.03], respectively).Conclusions: In the context of older people care services, working in self-organizing teams may enhance employee wellbeing by lowering job demands and job strain, but not by improving job control. Based on the findings of this study, self-organization seems beneficial, however, it requires real autonomy for the teams and team building.Tweetable abstract: Self-organizing teamwork increases job satisfaction and decreases turnover intentions via lower job demands and strain in older people care.(c) 2022 The Author(s). Published by Elsevier Ltd. This is an open access article under the CC BY license (http:// creativecommons.org/licenses/by/4.0/).Peer reviewe

ANALISIS PERBANDINGAN KUALITAS LAYANAN ANTARA BANK PEMERINTAH DAN BANK SWASTA

Persaingan yang terjadi dalam bisnis perbankan dewasa ini mendorong pihak bank berlomba-Iombamemberikan kualitas pelayanan yang terbaik kepada masing-masing nasabahnya. Dengan memberikankualitas layanan yang sesuai dengan apa yang diharapkan oleh nasabahnya pada akhirnya akan memberikankepuasan yang nantinya akan meningkatkan foyalitas mereka terhadap bank yang bersangkutan.Lima dimensi kualitas layanan yang dikemukakan oleh Parasuraman menjadi acuan untuk mengukurapakah ada perbedaan antara kualitas layanan yang diterima oleh nasabah dan ekspektasi nasabah pada bankBUMN dengan bank swasta, disamping itu untuk mengetahui apakah ada perbedaan kualitas layanan yangditerima oleh nasabah, harapan nasabah serla kesenjangan (gap) antara bank BUMN dan bank swasta. Alatanalisis yang digunakan adalah dengan melakukan uji sampel bebas t serla uji sampel berpasangan t.Disamping itu penulis juga ingin mengetahui apakah ada pengaruh faktor individu, kesan dan alasanpemilihan suatu bank terhadap ekspektasi nasabah akan kualitas layanan pada kedua jenis bank tersebut. Alatanalisis yang digunakan adalah analisis varian (ANOVA).Hasilnya memperlihatkan bahwa ekspektasi atau perkiraan nasabah mengenai kualitas fayanan perbankanyang baik rupanya tidak ada perbedaan yang signifikan antara kedua jenis bank tersebut. Pandangan yangnasabah miliki mengenai kualitas layanan yang diberikan oleh suatu bank, meskipun demikian, menampilkanbeberapa perbedaan yang signifikan. Menurut nasabah, bank swasta dinilai unggul dalam dimensi tamplan fisik(tangibles), sedangkan empat dimensi lainnya yaitu kemampuan mewujudkan janji, ketanggapan memberikanpelayanan, kemampuan memberikan jaminan pelayanan, dan kemampuan memahami kebutuhan nasabahdipegang oleh bank pemerintah.Secara keseluruhan, kualitas layanan yang diberikan oleh kedua jenis bank tersebut ternyata belum dapatmemuaskan nasabah, namun bila dilakukan perbandingan antara keduanya ternyata kualitas layanan yangdiberikan oleh bank pemerintah menurut persepsi nasabah lebih baik dibandingkan dengan kualitas layananyang diberikan oleh bank swasta, hal ini ditunjukkan dengan rata-rata skor kesenjangan bank pemerintahsebesar-1,02 sedangkan bank swasta sebesar-1,29.Kata Kunci : bank BUMN, bank swasta, kualitas layanan, servqua

Requirements Engineering for Well-Being, Aging, and Health:An Overview for Practitioners

Well-Being, Aging, and Health (WBAH) are important aspects of life that affect us all. The requirements for WBAH systems have also become a topic of common interest for researchers from different disciplines. This is unsurprising, given that health-related expenses often represent about 10% of a country's gross domestic product, according to the World Health Organizatio

Increasing Industry-Academia Collaboration : Types of Regional Software Engineering Companies and Their Needs from Academia

Improvements in the industry-academia collaboration have been argued to bring wide range of benefits for both communities, increasing innovation capacity for industry and providing academy access to real-world environments. However, building close collaborative ties between SE industry and academia has been slow and difficult. Academia has struggled to keep pace with SE engineering profession in reacting to new platforms and trends and in creating realistic SE learning environments for the students. Consequently, the students’ initial experiences in the industry have turned out to be rather different than their education. This paper describes early efforts to increase industry-academia collaboration in the Finnish region of South Savo. Through the process of searching, contacting, and interviewing regional SE companies, we began to see similarities and differences between SE companies in the region. In this paper, we describe five emerged archetypes of regional SE companies and report their preferences for industry-academia collaboration